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LockNDeal

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Everything you need to know about buying and selling safely on LockNDeal.

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5 steps
To a protected deal

Getting started as a buyer

Five simple steps to a safe purchase

  1. 1

    Create your account

    Sign up with your email in seconds. No lengthy forms, just a quick signup and you're ready to go.

  2. 2

    Find your item

    Browse listings on Facebook Marketplace, Kijiji or any platform. Agree on a price with the seller, then head to LockNDeal.

  3. 3

    Lock the deal

    Enter the deal details and the agreed price. Your funds are held by LockNDeal. The seller can see the money is locked but can't access it until you confirm.

  4. 4

    Meet & inspect

    Meet the seller at your agreed location and take your time inspecting the item. Your money is safe until you're satisfied.

  5. 5

    Release or dispute

    Happy with the item? Release the funds instantly. Something wrong? Open a dispute and our team will step in.

Getting started as a seller

Get paid securely, every time

  1. 1

    Create your account

    Sign up in seconds. When you're ready to withdraw, we'll walk you through a quick identity verification. It only takes a minute.

  2. 2

    List your item anywhere

    Post on any marketplace: Facebook, Kijiji, Craigslist, wherever you prefer. When a buyer is interested, send them your LockNDeal link.

  3. 3

    Buyer locks the funds

    The buyer locks the agreed amount on LockNDeal. You'll see guaranteed money waiting for you. No more fake payments or bounced e-transfers.

  4. 4

    Meet & hand off

    Meet the buyer, hand over the item, and confirm the handoff in the app.

  5. 5

    Get paid instantly

    Once the buyer confirms they're happy, the funds are released directly to your account. No waiting, no chasing payments.

Meet-up tips

Highly recommended
  • Choose a public place: a mall entrance, coffee shop, or a police "safe exchange zone" if available.
  • Bring a friend for high-value items.
  • Confirm the item details in chat before you meet (model, condition, included accessories).
  • Don't share the release code until the buyer has the item and you're ready to complete.

FAQ

Frequently asked questions

Quick answers to common questions.

What exactly is LockNDeal?
LockNDeal is a secure escrow platform for local marketplace transactions. When you buy or sell through platforms like Facebook Marketplace or Kijiji, LockNDeal holds the buyer's payment securely until both parties meet and confirm the deal. Think of us as the trusted middleman that makes sure nobody gets scammed.
Is my money actually safe?
Yes. LockNDeal is a federally registered Money Services Business (MSB) with FINTRAC, Canada's financial intelligence authority. We operate under the same regulatory framework as banks and payment processors. Your funds are held in secure trust and are fully protected until you authorize their release.
How long does a transaction take?
As fast as you need it to be. Locking funds takes seconds. Once you meet and confirm the deal, funds are released instantly. Most transactions from lock to release happen within the same day.
What if the buyer or seller doesn't show up?
If the other party doesn't show up, your money stays locked and safe. You can cancel the deal and get a full refund, or reschedule the meetup. LockNDeal makes sure you're never out of pocket because someone flaked.
What if I'm not happy with the item?
If the item doesn't match the description, you can open a dispute directly in the app. Our team will review the case and work with both parties to reach a fair resolution. The funds stay locked until the dispute is resolved.
What payment methods do you accept?
We accept major credit and debit cards through our secure payment processor. All transactions are encrypted end to end, and your payment details are never stored on our servers.
Are there any fees?
LockNDeal charges a small service fee to cover secure payment processing, escrow holding and platform maintenance. The fee is shown before you confirm any transaction. No hidden charges, ever.
How do I contact support?
You can reach our support team anytime at support@lockndeal.com. We typically respond within an hour during business hours. For urgent issues with an active transaction, use the in-app support button for priority assistance.

Still need help?

Our support team is ready to help with anything. Don't hesitate to reach out.

Contact support Open a dispute